Privacy Policy

Our website address is: biocentaur.com

Wordpress data

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Visitor comments may be checked through an automated spam detection service.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Google Analytics is a web analysis service provided by Google. Google utilises the data collected to track and examine the use of websites, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network.

Google’s privacy policy.

Information you provide to us

Your privacy is important to us. By providing personal information such as your name and email address via the forms on this website, you agree to us contacting you with regard to the information you request.

We will not pass your details to any other government department or third party.

Disclaimer

We will endeavour to ensure that all content on this website is current, but we cannot be held responsible for any problems arising from out of date or inaccurate information contained within this site.

What rights you have over this data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Data policy

Introduction

Biocentaur Ltd is committed to protecting our customer privacy and takes its responsibility regarding the security of customer information very seriously. We will be clear and transparent about the information we are collecting and what we will do with that information.

This Policy sets out the following:
• What personal data we collect and process about you in connection with your relationship with us as a customer.
• Where we obtain the data from
• What we do with that data
• How we store the data
• Who we transfer/disclose that data to
• How we deal with your data protection rights
• And how we comply with the data protection rules.
• All personal data is collected and processed in accordance with GDPR and EU data protection laws.

What personal data we collect

Personal data means any information relating to you which allows us to identify you, such as your name, contact details, payment details and medical history. We collect personal data from you when through the medical from you send us (either directly or indirectly through our trusted third party partners).
Specifically, we collect the following categories of information:

  • Name, home address, e-mail address, telephone number, passport or other recognized personal ID card numbers and details, credit/debit card or other payment details.
  • Nationality, date of birth, gender.
  • Medical Conditions.
  • Medical History.
  • The communications you exchange with us or direct to us via letters, emails, chat service, calls, and social media.

Personal details about your physical are considered “sensitive” personal data under applicable data protection laws. We will process any such data only if you have given your explicit.

What do we use your personal data for, why and for how long

Your data may be used for the following purposes:

  • Providing products and services you request: we use the information you give us to perform the services you have asked for in relation to your tests and diagnosis.
  • We use your payment information for accounting, billing.
  • Administrative or legal purposes: we use your data for statistical analysis, maintenance and development. Any activity will be carried out with your prior consent only and by making best endeavors to ensure that all data it is based on is accurate. By providing any personal data you explicitly agree that we may use it to perform the activities in accordance with this Privacy Policy.
  • Customer Services communications: we use your data to manage our relationship with you as our customer and to improve our services and enhance your experience with us.

We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the reasons we have collected and need to use your personal data for. In most cases we will need to process your personal data so we can enter into our contract of diagnosis with you.

Only children aged 16 or over can provide their own consent. For children under this age, consent of the children’s’ parents or legal guardians is required. We will not retain your data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means.

When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimize over time the personal data that we use, and if we can anonymize your personal data so that it can no longer be associated with you or identify you, in which case we may use that information without further notice to you.

Security of personal data

We follow strict security procedures in the storage and disclosure of your personal data, and to protect it against accidental loss, destruction or damage. The data you provide to us is protected using encryption technology.

We may disclose your information to trusted third parties for the purposes set out in this Privacy Policy. We require all third parties to have appropriate technical and operational security measures in place to protect your personal data, in line with GDPR and EU law on data protection rules.

International data transfer

Biocentaur Ltd operates businesses in multiple jurisdictions, some of which are not located in the European Economic Area (EEA). While countries outside the EEA do not always have strong data protection laws, we require all services providers to process your information in a secure manner and in accordance with GDPR and EU law on data protection. We utilize standard means under EU law to legitimize data transfers outside the EEA.

Sharing your personal data

  • Your personal data may be shared with other companies within the Biocentaur Ltd.
  • Trusted service providers we are using to run our business in all countries we operate in.
  • Credit and debit card companies which facilitate your payments to us.

Data Protection Officer

We have appointed a Data Protection Officer (“DPO”) to oversee compliance with this policy. You have the right to make a complaint at any time to a supervisory authority.

Your data protection rights

Under certain circumstances, by law you have the right to:

  • Request information about whether we hold personal information about you, and, if so, what that information is and why we are holding/using it.
  • Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request transfer of your personal information in an electronic and structured form to you or to another party (commonly known as a right to “data portability”). This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format.
  • Withdraw consent. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

If you want to exercise any of these rights, then please email dpo@BiocentaurLtd-group.com You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Changes to privacy policy

Our Privacy Policy may change from time to time and any changes to the statement will be communicated to you by way of an e-mail or a notice on our website.

Health conditions

Our PrediSpot genetic test can help determine your risk of developing the following diseases. Find out more about each condition here, including common symptoms and treatments.

Alzheimer’s disease

Alzheimer’s disease is a progressive condition that affects the brain, causing a range of symptoms, including memory problems, confusion and difficulties with speech and language. The causes of Alzheimer’s disease are not yet fully understood, although factors such as increasing age and a family history are thought to increase your risk of developing the condition.

Learn more
Asthma

Asthma is a common, long-term or chronic lung condition. It is caused when a trigger – such as pollen or smoke – causes the airways to become swollen or inflamed, making them narrower. A build-up of mucus or sputum may also occur. The most common symptoms of asthma are wheezing or breathlessness, a tight chest and coughing. You can develop asthma at any age.

Learn more
Cardiac arrest

A cardiac arrest is when your heart suddenly stops pumping blood around your body. It is not a heart attack but can be caused by one. There are usually no symptoms, and cardiac arrest often happens without warning. You are at a higher risk of cardiac arrest if you have previously had a heart attack, have congenital heart disease or have an inherited heart condition.

Learn more
Charcot-Marie-Tooth

Charcot-Marie-Tooth (CMT) disease is a group of conditions that damage the peripheral nerves which relay sensory information and control muscles. It’s caused by an inherited fault in one of the genes responsible for the development of the body’s peripheral nerves. Symptoms can include muscle weakness in the feet, ankles, legs and hands and an awkward gait. CMT is also known as hereditary motor and sensory neuropathy (HMSN) or peroneal muscular atrophy (PMA).

Learn more
Chronic fatigue syndrome

Chronic fatigue syndrome (CFS), or myalgic encephalomyelitis (ME), is a long-term illness that is characterised by extreme tiredness or fatigue. Our Future health test does not test for CFS/ME. If you would like a test to diagnose CFS/ME, this must be ordered through your healthcare professional. Download this letter and take it along to your appointment.

Learn more
Coronary artery disease

Coronary artery disease (CAD) or coronary heart disease (CHD) describes the build-up of fatty material in the arteries that supply the heart with blood. This process is called atherosclerosis and can be caused by lifestyle factors and other conditions, including smoking, high cholesterol, hypertension and diabetes. The main symptoms of CAD are chest pain, heart attacks and heart failure. You may also experience breathlessness and heart palpitations.

Learn more
Crohn’s disease

Crohn’s disease is a condition in which parts of the digestive system become inflamed, causing diarrhoea, stomach aches, cramps, weight loss and fatigue. It’s a lifelong condition and can affect people of all ages. The cause of Crohn’s disease is unknown, but a variety of factors may play a role including your genes, a problem with your immune system and smoking.

Learn more
Heart attack

A heart attack is a serious and life-threatening medical emergency that happens when a blockage in your coronary arteries stops the blood supply to your heart. Most heart attacks are caused by blood clots forming inside the arteries. Symptoms can include chest pain, shortness of breath, feeling weak and/or lightheaded and a feeling of anxiety.

Learn more
Hypertension

Hypertension, also known as high blood pressure, is a long-term condition that causes blood pressure to become elevated (140/90 or higher in adults or 150/90 for those aged 80 or over). There are no specific symptoms for hypertension but, if left untreated, can put a strain on your heart, blood vessels and other organs. Hypertension can increase your risk of heart disease, heart attacks, heart failure and stroke.

Learn more
Lyme disease

Lyme disease is a bacterial infection that can be transmitted to humans by a bite from an infected tick. It is usually easier to treat when it is diagnosed early. Our Future health test does not test for Lyme disease. If you would like a test to diagnose Lyme disease, this must be ordered through your healthcare professional. Download this letter and take it along to your appointment.

Learn more
Multiple sclerosis

Multiple sclerosis (MS) is a lifelong condition that can affect the brain and spinal cord. Symptoms vary but often include fatigue, difficulty walking, balance and coordination problems, vision problems and numbness or tingling in parts of the body. The symptoms are treatable, but life expectancy is often lower for those diagnosed with MS.

Learn more
Osteoporosis

Osteoporosis is a condition that weakens then bones, making them more likely to fracture or break. It can affect anyone but women are at a slightly higher risk of developing osteoporosis than men. A family history of osteoporosis, low BMI, having an eating disorder or drinking and smoking heavily can also increase your risk of developing osteoporosis.

Learn more
Rheumatoid arthritis

Rheumatoid arthritis is an autoimmune disease that causes the immune system to attack the lining of the joints, leaving them swollen, stiff and painful. It is a long-term condition that usually affects the hands, feet and wrists. The cause of rheumatoid arthritis is not clear, but you are at increased risk if there’s a family history of rheumatoid arthritis, you smoke, or you are a woman.

Learn more
Sjögren’s syndrome

Sjögren’s syndrome is an autoimmune condition that affects the parts of the body that produce fluids. It’s a long-term condition that usually starts in people aged 40 to 60 with symptoms including dry eyes, a dry mouth, dry skin, tiredness and joint pain. The cause of Sjögren’s syndrome is unknown, but it may linked to your genetics or hormone balance.

Learn more
SNPs

Biocentaur offers SNPs (pronounced “snips”) genetic tests designed to provide in-depth information about the body’s response to medical treatment. Our Future health test does not include this information. If you would like a test to help guide your medical treatment, this must be ordered through your healthcare professional. Download this letter and take it along to your appointment.

Learn more
Systemic lupus erythemsatosus

Systemic lupus erythematosus (SLE) – or lupus – is an autoimmune disease that causes the body to attack healthy tissues. Symptoms can range from mild to severe and usually include joint pain and stiffness, extreme tiredness, skin rashes, weight loss, swollen glands, sensitivity to light and poor circulation. Lupus is usually diagnosed following blood tests.

Learn more
Type 1 diabetes

Type 1 diabetes causes the level of blood sugar (glucose) in blood to become too high. It’s caused when the pancreas stops producing insulin, which controls blood glucose levels. It’s a lifelong condition and its cause is still unknown. Symptoms include urinating a lot, feeling very thirsty, feeling very tired, weight loss and blurred vision. People with Type 1 diabetes need to take daily injections of insulin.

Learn more
Type 2 diabetes

Type 2 diabetes is a common condition that causes the levels of blood sugar (glucose) to become too high. It’s caused by problems with a chemical in the body (insulin). People who are overweight, inactive or have a family history are more likely to develop Type 2 diabetes. Symptoms include feeling very thirsty, feeling very tired, weight loss and blurred vision.

Learn more

Want to know more?